Frequently Asked About Our Terms
Access to grand77 depends on local law in your region. We operate for supported Indonesian regions and some neighbouring areas where regulations permit. Check your location in the lobby login flow; if access is blocked, your region doesn't currently fall within our licence scope.
Open your account settings, navigate to Account Management, and select Close Account. Any remaining balance will be withdrawn to your registered payment method within two business days. Your closed account data is retained for twelve months for compliance, then removed.
Deposits via DANA, OVO, GoPay and QRIS usually clear in under one minute. Occasionally a payment may take up to five minutes if the payment partner's server is under load. You can track your deposit status in your transaction history.
Yes. If you believe a withdrawal was processed incorrectly or a game result was unfair, contact support with your transaction ID and a description of the issue. We'll investigate within two business days and reply with a full explanation or reversal if we find an error.
We use cookies to keep you logged in, remember your language preference, and track how you use the platform so we can improve performance. You can clear cookies from your browser settings; you'll need to log in again, but you can still access your account and play.
Your balance is calculated from every deposit, withdrawal, win and loss in your transaction history. If you spot a discrepancy, open a support ticket with the date range and the amount in question. We'll audit your account and reply within one business day.
Yes. Go to Account Settings, select Payment Details, and update your DANA, OVO, GoPay or QRIS account number. The next withdrawal will go to your new account. Your previous payment history remains visible for your records.
