Frequently Asked About Legal Matters
We collect your name, email, phone number, and payment method (DANA, OVO, GoPay, QRIS or bank account) to verify your identity and process deposits and withdrawals. We do not ask for unnecessary personal details. Your data is encrypted and retained only as long as your account is active, plus six months after closure.
Yes. Contact our support team via live chat, email, or the in-account message centre with a data access or deletion request. We will provide a copy of your account data or process deletion within 30 days. Transaction records for the past six months are retained for withdrawal verification purposes.
Your deposits remain your property. If grand77 ceases operations, all outstanding account balances are returned to your registered payment method or bank account. We hold no claim over your funds. Payment processors like DANA, OVO, GoPay and QRIS also maintain their own security standards.
Contact support immediately via live chat or email with details of the transaction and error. We investigate all disputes within 24 hours and correct errors at no cost to you. Keep confirmation numbers from your deposits and withdrawals to speed up resolution.
No. Your DANA, OVO, GoPay, QRIS or bank details are processed only by the payment provider itself. grand77 never stores or shares your payment credentials. We may share transaction summaries with legal authorities only if required by law in Indonesia.
Access to grand77 depends on local law. We operate for players in regions of Indonesia where local law permits. If your region has specific restrictions, you may not be able to open or maintain an account. Check local regulations or contact support to confirm eligibility in your area.
We retain transaction records for six months after each deposit or withdrawal to verify your account activity and process refunds if needed. Account activity logs are kept for your account lifetime. After account closure, records are deleted after six months unless required by law.
