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How we keep your account and payments secure

When you open an account with grand77, your personal information and deposit details are protected by encryption and strict access controls.

End-to-end data encryptionLocal payment securityAccount verification only
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grand77 How we keep your account and payments secure
PRIVACY CONTACT

Reach us about your data

Team online

Live chat

Message our team in-app from 09:00 to 23:00 Jakarta time, Monday to Sunday. We respond to privacy requests within 24 hours.

Email support

Send data access, update, or deletion requests to [email protected]. Include your account username and the specific information you want to review or modify.

Account settings

Update your phone number, email, or banking details directly in your account dashboard under 'Security & Privacy' without contacting support.

DATA SAFEGUARDS

How we handle privacy on your terms

Account verification

Before your first withdrawal, we verify your identity using your email and phone number. This step protects both your account and your payments via DANA, OVO, GoPay and QRIS from unauthorized access.

Payment security

Deposit and withdrawal details are tokenized — we never store your full card or bank data. Each transaction is encrypted and logged. QRIS scans and bank transfers are processed through verified channels only.

Session management

Your session expires after 30 minutes of inactivity on desktop or mobile. Log back in to continue playing. This prevents unauthorized access if you leave your device unattended.

Cookie controls

We use cookies to remember your lobby preferences, game history, and language choice. You can clear them anytime in your browser settings without losing your account access.

Data retention

We keep your account history and transaction records for the duration of your membership, plus two years after closure. This supports dispute resolution and regulatory compliance in your region.

Withdrawal verification

Every withdrawal request is verified to confirm your banking details match our records. Verification takes 2–4 hours; funds clear via DANA, OVO, GoPay or QRIS within one business day.

Your rights and our data practices

Yes. Open your account settings, visit 'Security & Privacy', and select 'View my data'. We'll send a complete export of your profile, transaction history, and device logs within 24 hours. You can also request it via live chat or email [email protected].

We retain your DANA, OVO, GoPay and QRIS details encrypted in our system only while your account is active. After you close your account, we delete payment records after two years, unless local law requires us to retain them longer for dispute or tax purposes.

Request account closure in-app or via live chat. We anonymize your personal data immediately and delete it after two years, keeping only transaction summaries for regulatory compliance. You cannot reopen the same account; a new one requires fresh verification.

We share only what's necessary with our game studios (Evolution Gaming, Pragmatic Play, etc.) to run your live tables and slots, and with payment processors to clear your DANA, OVO, GoPay and QRIS deposits. We never sell your data to advertisers or third-party marketers.

Your password is hashed using industry-standard encryption; we never store or see it. Your email and phone number are encrypted in transit and at rest. Always use a strong, unique password and enable two-factor authentication in your security settings.

Disable non-essential cookies in your browser settings or request 'Do Not Track' at login. Essential cookies (session, security) cannot be disabled; they keep your account safe. You'll remain logged in and can play normally, but won't see personalized game suggestions.

Privacy protection applies equally across Indonesia. Your rights depend on local law where you access grand77. If local law grants you specific rights (data access, deletion, correction), we honor them. Contact support for region-specific privacy inquiries.

Related Pages

grand77 Indonesia Register grand77 Login About Us FAQ